Support
LokiSec is a one-person operation. Support is best-effort, usually within a few days.
Contact support
Email: support@lokisec.de
This is the default contact for bug reports, feature requests, and general questions about any LokiSec app.
Bug report template
When reporting a bug, including the following helps a lot:
- App name: Which LokiSec app (ShelfKept, CrimpBook, etc.)
- App version: Visible in Settings → About (e.g. "1.0.3")
- Android version: e.g. "Android 13" or "Android 11 / MIUI 12"
- Device model: e.g. "Samsung Galaxy S23", "Pixel 7"
- Steps to reproduce: What did you do, in what order? What did you expect to happen? What happened instead?
- Screenshots: Optional but helpful for UI issues or crashes
How support works
LokiSec is a single-developer operation. I read every support email personally. Response time is best-effort — usually within a few days, sometimes longer during busy periods.
Bug reports are taken seriously and tracked. If your bug affects other users, a fix will be prioritised. Feature requests are logged and considered — not every request becomes a feature, but every request is read.
Privacy-related questions go to privacy@lokisec.de. General inquiries go to contact@lokisec.de.